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[LOST WORK] Confluence - Timeout Error

Posted: Sat Mar 29, 2014 3:03 pm
by Mandarinazul
Sometimes the confluence server hangs and a timeout error appears and I LOST ALL MY WORK. That's unacceptable, it happened several times, and I had to start my work from scratch.

Draft autosave is a feature that is missing, and if I save my file and the error occurs, I lost my work, because I don't have any chance to try to resave, protoshare just closes and there is nothing I can do.

I think that this can be solved by adding the option SAVE, not SAVE AND CLOSE.

Re: [LOST WORK] Confluence - Timeout Error

Posted: Tue Apr 01, 2014 9:35 am
by Josh Kristof
Thank you for your feedback and we're sorry you lost work due to your server connectivity problems. We're looking into adding a "save and continue" feature to the plugin which should alleviate the issue you experienced.

Re: [LOST WORK] Confluence - Timeout Error

Posted: Tue Apr 01, 2014 10:53 am
by Mandarinazul
Hi John, I suggest that that should be the default action on [Ctrl/Cmd] + S (not save and close), for external consistency with another programs.

Re: [LOST WORK] Confluence - Timeout Error

Posted: Tue Apr 01, 2014 3:08 pm
by Mandarinazul
I want to add more info to this issue. Now when I'm saving and closing, the prototype is dissapearing and confluence hangs.

Here is the log of chrome dev tools. I isolated the more relevant parts in the code

Code: Select all

Creating iframes com.atlassian.mywork.mywork-confluence-host-plugin:mw-header-anchor.js:47
Autocomplete enabled, adding keyPress listener batch.js:9429
Resource interpreted as Font but transferred with MIME type font/x-woff: "…ces/com.atlassian.auiplugin:aui-experimental-iconfont/atlassian-icons.woff". batch.js:1576

GET 500 (Internal Server Error) batch.js:2990
GET 500 (Internal Server Error) batch.js:2990
GET 500 (Internal Server Error) batch.js:2990

PropertyPanel.create: Creating a panel for: macro batch.js:9429
bind scroll for ed batch.js:9429
Focus - starting requests com.atlassian.mywork.mywork-confluence-host-plugin:mw-header-anchor.js:100
error while triggering: Cannot read property 'title' of undefined batch.js:9429

GET 500 (Internal Server Error) batch.js:6319

... attempt to load without URL and element ... ignoring it (doc: {_autoSaveTask: Ext.util.DelayedTask, _groupCache: Object, _objStore: S, undoMgr:, _updating: Object…}

) app.js:1
selectionSetContentCallback batch.js:9429
Insert macro timeout = 5000 batch.js:9429

(2) PropertyPanel.destroy: called with no current PropertyPanel, returning batch.js:9429

GET 500 (Internal Server Error) batch.js:6413

AJS.MacroBrowser.loadModel - starting batch.js:9429
AJS.MacroBrowser.loadModel - complete, 205 macros loaded batch.js:9429
'KeyboardEvent.keyLocation'' is deprecated. Please use 'KeyboardEvent.location' instead. batch.js:358
The error 500 in the URL is:

Code: Select all

HTTP Status 500 -

type Exception report


description The server encountered an internal error () that prevented it from fulfilling this request.

exception No space left on device Method)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.35 logs.

Apache Tomcat/6.0.35

Re: [LOST WORK] Confluence - Timeout Error

Posted: Wed Apr 02, 2014 11:27 am
by Josh Kristof
This was an error with the placeholder generation. We corrected the issue earlier this morning and you should not encounter it again.