Unfortunately, the forums do receive a large number of invalid posts which need to be shifted through and can sometimes interfere with getting posts added quickly.
If you do have a question or feature request that needs a quick response, I highly suggest you try out our Live Chat. Live Chat is available Monday through Friday, 6 AM to 5 PM PST. You can find a link in your account at the top of the screen or on our support page here: http://www.protoshare.com/support/
Alternatively, you can send us a quick e-mail using the following form: http://www.protoshare.com/contact/