How do I change the number of user seats?

Frequently Asked Questions
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Joined: Wed Feb 04, 2009 12:42 pm

How do I change the number of user seats?

Postby Forum Admin » Tue Mar 09, 2010 10:28 am

ProtoShare is currently billed according to the entitlements of your plan Lite, Individual, Team, Network. To switch your plan you must have Billing Manager privileges. Login to your ProtoShare account, click on the Billing Info tab and view the Entitlements box in the middle.
(If you are on an Enterprise plan, please contact your sales rep.)

Legacy customers may either adjust the user count on their current plan or upgrade to a current one.

Increase available users:
  • From your account dashboard, click on the Billing Info tab.
  • Click Change Plan on the billing screen.
  • Ensure that Change additional entitlements is selected and click Next.
  • Enter / Change the number of additional seats you want and click Next.
  • Verify the new monthly rate and click Submit.
Decrease available users:
  • From your account dashboard, click on the People tab.
  • Remove unneeded developer and higher users or change them to Reviewers.
  • Verify that the number of developer and higher accounts listed is the number of additional seats you want.
  • Click Billing Info.
  • Click Change Plan on the billing screen.
  • Ensure that Change additional entitlements is selected and click Next.
  • Enter / Change the number of additional seats you want and click Next.
  • Verify the new monthly rate and click Submit.
Last edited by Forum Admin on Thu Oct 20, 2011 10:50 am, edited 4 times in total.
Reason: account tabs were re-named

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