Can't export word doc

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gardenspray
Posts: 8
Joined: Mon Aug 03, 2009 8:06 pm

Can't export word doc

Postby gardenspray » Thu Jun 10, 2010 11:38 pm

Hi, everytime I try to export a word doc backup I am just getting the message 'Document was not generated'. Please help!

Josh Kristof
Posts: 525
Joined: Tue Mar 31, 2009 3:40 pm

Re: Can't export word doc

Postby Josh Kristof » Fri Jun 11, 2010 8:59 pm

Could you let me know what options you are choosing for the export?

gardenspray
Posts: 8
Joined: Mon Aug 03, 2009 8:06 pm

Re: Can't export word doc

Postby gardenspray » Mon Jun 14, 2010 7:22 pm

Under Specifications Content I have ticked every box available +plus added page header and footer and uploaded pre-document and post-document.

Josh Kristof
Posts: 525
Joined: Tue Mar 31, 2009 3:40 pm

Re: Can't export word doc

Postby Josh Kristof » Tue Jun 15, 2010 8:38 am

For the pre and post document attachments, make sure you're only using .doc or .docx files. Other types will cause the export to fail.


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