[LOST WORK] Confluence - Timeout Error

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Mandarinazul
Posts: 5
Joined: Sat Mar 29, 2014 2:45 pm

[LOST WORK] Confluence - Timeout Error

Postby Mandarinazul » Sat Mar 29, 2014 3:03 pm

Sometimes the confluence server hangs and a timeout error appears and I LOST ALL MY WORK. That's unacceptable, it happened several times, and I had to start my work from scratch.

Draft autosave is a feature that is missing, and if I save my file and the error occurs, I lost my work, because I don't have any chance to try to resave, protoshare just closes and there is nothing I can do.

I think that this can be solved by adding the option SAVE, not SAVE AND CLOSE.

Josh Kristof
Posts: 525
Joined: Tue Mar 31, 2009 3:40 pm

Re: [LOST WORK] Confluence - Timeout Error

Postby Josh Kristof » Tue Apr 01, 2014 9:35 am

Thank you for your feedback and we're sorry you lost work due to your server connectivity problems. We're looking into adding a "save and continue" feature to the plugin which should alleviate the issue you experienced.

Mandarinazul
Posts: 5
Joined: Sat Mar 29, 2014 2:45 pm

Re: [LOST WORK] Confluence - Timeout Error

Postby Mandarinazul » Tue Apr 01, 2014 10:53 am

Hi John, I suggest that that should be the default action on [Ctrl/Cmd] + S (not save and close), for external consistency with another programs.

Mandarinazul
Posts: 5
Joined: Sat Mar 29, 2014 2:45 pm

Re: [LOST WORK] Confluence - Timeout Error

Postby Mandarinazul » Tue Apr 01, 2014 3:08 pm

I want to add more info to this issue. Now when I'm saving and closing, the prototype is dissapearing and confluence hangs.

Here is the log of chrome dev tools. I isolated the more relevant parts in the code

Code: Select all

Creating iframes com.atlassian.mywork.mywork-confluence-host-plugin:mw-header-anchor.js:47
Autocomplete enabled, adding keyPress listener batch.js:9429
Resource interpreted as Font but transferred with MIME type font/x-woff: "http://confluence.mandarinazul-apps.info:8090/s/en_GB-1988229788/4732/f543b…ces/com.atlassian.auiplugin:aui-experimental-iconfont/atlassian-icons.woff". batch.js:1576

--------ERRORS-------
GET http://placeholder.protoshare.net/?width=340&height=478&name=Celular%20-%20Home&version=Version+8 500 (Internal Server Error) batch.js:2990
GET http://placeholder.protoshare.net/?width=340&height=478&name=Celular%20-%20Quienes%20Somos&version=Version+2 500 (Internal Server Error) batch.js:2990
GET http://placeholder.protoshare.net/?width=340&height=478&name=Celular%20-%20Servicio%20T%C3%A9cnico&version=Version+3 500 (Internal Server Error) batch.js:2990

PropertyPanel.create: Creating a panel for: macro batch.js:9429
bind scroll for ed batch.js:9429
Focus - starting requests com.atlassian.mywork.mywork-confluence-host-plugin:mw-header-anchor.js:100
error while triggering: Cannot read property 'title' of undefined batch.js:9429

--------ERROR-------
GET http://placeholder.protoshare.net/?width=340&height=478&name=Celular%20-%20Servicio%20T%C3%A9cnico&version=Version+3 500 (Internal Server Error) batch.js:6319

--------WARNING-------
... attempt to load without URL and element ... ignoring it (doc: 
launch.ws.Object.extend.oid {_autoSaveTask: Ext.util.DelayedTask, _groupCache: Object, _objStore: S, undoMgr: launch.ws.Object.extend.owner, _updating: Object…}

 ) app.js:1
selectionSetContentCallback batch.js:9429
Insert macro timeout = 5000 batch.js:9429

-------I THINK THAT THIS IS IMPORTANT-------
(2) PropertyPanel.destroy: called with no current PropertyPanel, returning batch.js:9429

--------ERROR-------
GET http://placeholder.protoshare.net/?width=340&height=478&name=Celular%20-%20Servicio%20T%C3%A9cnico&version=Version+5 500 (Internal Server Error) batch.js:6413

AJS.MacroBrowser.loadModel - starting batch.js:9429
AJS.MacroBrowser.loadModel - complete, 205 macros loaded batch.js:9429
'KeyboardEvent.keyLocation'' is deprecated. Please use 'KeyboardEvent.location' instead. batch.js:358


The error 500 in the URL is:

Code: Select all

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.io.IOException: No space left on device
   java.io.FileOutputStream.writeBytes(Native Method)
   java.io.FileOutputStream.write(FileOutputStream.java:297)
   java.awt.Font.createFont(Font.java:901)
   net.site9.placeholder.PlaceHolderGen.doGet(PlaceHolderGen.java:85)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.35 logs.

Apache Tomcat/6.0.35

Josh Kristof
Posts: 525
Joined: Tue Mar 31, 2009 3:40 pm

Re: [LOST WORK] Confluence - Timeout Error

Postby Josh Kristof » Wed Apr 02, 2014 11:27 am

This was an error with the placeholder generation. We corrected the issue earlier this morning and you should not encounter it again.


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