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Forum - post items quickly

Posted: Wed Apr 24, 2013 10:01 am
by jasonk
It can take days to get a post actually added to the forum, whether it's a feature request or question. This lag really reduces the ability to get questions answered and general activity within the forum.

Is this community such that there are a lot of items that need to be moderated and removed beforehand?

Re: Forum - post items quickly

Posted: Fri Apr 26, 2013 10:35 am
by Nick Jennings
Hi Jason,

Unfortunately, the forums do receive a large number of invalid posts which need to be shifted through and can sometimes interfere with getting posts added quickly.

If you do have a question or feature request that needs a quick response, I highly suggest you try out our Live Chat. Live Chat is available Monday through Friday, 6 AM to 5 PM PST. You can find a link in your account at the top of the screen or on our support page here:

Alternatively, you can send us a quick e-mail using the following form: